Looking for peace of mind? We can help you find it.

Peaceful mountain streams.
Peaceful snowfalls.
Peaceful walks through the park.

Some peaceful things like these are relatively easy to find.

While others, well, they can remain more elusive:
Peaceful night’s dinner out with a toddler.
Peaceful grocery shopping with a toddler.

Peace of mind.

That last one may be the most elusive of all. And yet, the one we look the hardest for. So how in the world do you find it, especially as a business owner when you’re working so hard every day to keep your business running, and spending hours on tasks that may not be the things you’re best at?

It’s pretty simple: You hire the experts at The Get Smart Group to handle that stuff for you.

Facebook and Google advertising not really your cup of tea? No problem! We handle this for our clients everyday, helping them achieve success and meet their sales goals.

Don’t consider yourself a marketing guru? We have you covered! From graphic design and social media planning to web content creation, radio and video project management, even corporate communications consultation and more, The Get Smart Group has the resources and expertise you can depend on.

Tired of trying to chase your online reputation and boost your SEO? Let us do it for you! We consistently employ a variety of tactics for our clients to help them obtain the results they’re looking for.

Need a robust CRM to track your marketing campaigns and leads, get insights into your web traffic and generate customizable sales reports? How about one that integrates with your merchant account to help you manage online store purchases? Yeah, we do that, too.

Think of us like the peace of mind fairies, waving our magic wand, solving your marketing problems and – yes – giving you that elusive peace of mind.

Just … don’t look to us if you also have a toddler in the house. You’re on your own with that, mate. 

Peace-of-Mind

It’s 2018 – It’s Time For Results!

marketing-strategy2If the New Year’s Resolution tradition is the catalyst for you to finally begin scaling up your business, so be it!

Let’s take that lofty idea you’ve been thinking about and make it into an actionable plan that produces results.

The most important part of the scaling up process is to launch effective digital marketing campaigns (The key word being effective). You need the leads, subsequent sales, and income before you can hire additional staff, purchase equipment, etc.

We aren’t talking about the occasional social media post or radio ad. We are talking about all encompassing campaigns, employing all of the latest marketing strategies and tools from Google, to Facebook, to Infusionsoft email marketing, and beyond.

In the same way that you need a team of skilled individuals that come together to produce excellent work, you need a digital marketing strategy that employs efficacious digital marketing tools in a strategic, complimentary way.

This of course requires digital marketing expertise. You must understand the nuances of Google tools from search ads to YouTube. You must understand how to use Facebook Business Manager and design successful ads that reach properly targeted audiences. This is just the tip of the iceberg. Doing these things well and knowing how best to allocate marketing budgets can only come after much experience, and training.

If you really want to tackle Facebook and Google in house – there are a lot of great virtual training sites and programs out there that have short online courses, coaching and opportunities to learn as you go for a minimal (to higher priced) monthly fee – either for yourself or your staff.  Check out Digital Marketer. They have a huge library of learning products to explore.

Stay informed on system changes – they happen every day.  There are also always great articles coming out – here is a link to an article on the 10 best social media articles of 2017. You can set up a google news alert to send you an email link to new articles on social media topics. It’s a handy way to stay informed about marketing industry changes.

Probably the best place you can start – is with a simple marketing plan. Here is an example:  

  • First – Determine your plan of attack – what venues will you be using, Facebook, Email, Google Ads, Instagram?
  • Second – Take a serious look at your current website. Is it mobile responsive? Is it easy to edit and update? Does it have lead capture forms in multiple places? (not just a contact form that never gets filled out).  If not – find a trusted professional with proven experience designing websites for your industry. Make sure they will be building you a site on a known platform like WordPress – and that it’s a site YOU own, not a site you license through their system and pay a monthly fee for.  If you need help planning your website project – call us – we do that too!
  • Finally  – Set a monthly theme for your promotions – this is called a marketing calendar. For each month of the year decide in advance which 2 ad promotions or campaigns you will run and on which venues (Facebook, Google, Email, Postcards, Radio, etc.). Determine your ad budget, set an expectation for the outcome that you are hoping for (ask us about what that should be like in a free 30 minute consultation). Before you launch the campaign, set up conversion tracking methods;  a separate phone number for each campaign, Facebook tracking pixels, Google conversion pixels, a separate email address or landing page URL that the leads will click to fill out a form. You want to be able to see how many people came from that particular campaign which is why conversion tracking is important.

Once you have those items in place, you will be able to see what your return on investment (ROI) was for each campaign you did.

What’s that you say? You’re too busy with other important duties to dedicate that kind of time to digital marketing? That’s where we come in.

The Get Smart Group team has the deep digital marketing knowledge necessary to take your business to the next level. In a couple of weeks time, our full suite will be up, running, and working for you – Reaching your target audience, capturing leads, and educating them about your business and your products.

Once the ball is rolling we simply update your campaigns on a monthly basis with your current specials, or offers of our own design based on what we know works. All the while you and your team will enjoy 24/7 support as needed and sales training as desired.

You know how to run your business. We know how to market your business. Give us a call today to schedule a free consultation. Together we can make 2018 your best year yet!


Google tools to help you run your business

At The Get Smart Group, we’re all about helping you succeed. When you work with us, we build an executable plan and deliver the tools you need so you and your team can function at your absolute best. Sure, we’ll schedule your Facebook posts. But we’ll also help you attract leads, close sales, and follow up – all without breaking a sweat.

Why? Because it’s what we do. After all, “Do More” is one of our core values.

In that spirit, we wanted to tell about some free Google tools that can help you take your business to the next level. No, these aren’t related to SEO and analytics – these are straight-up business tools Google spent years researching and designing to help business owners, managers, and entrepreneurs be more effective. And Google uses these tools themselves. Give these tools a look, and put into practice what you can. We think you’ll find real value here.

Manager Feedback Survey: This survey lets your employees offer developmental feedback on your managers (or, on you). The only way to improve as a manager is to learn what your employees really think.

New Manager Training: These customizable tools are designed to help people new to management learn the necessary skills.

Career Conversation Worksheet: Having regular career conversations with your employees is helpful to them, and to you. Use this worksheet to help focus your conversation.

Job Interview Rubric: A rubric can help you assess candidates fairly and consistently, and easily compare answers. Rather than developing one yourself – just use Google’s!

Job description Checklist: Writing good job descriptions that are clear, structured, and consistent isn’t always easy. A checklist can help you make sure you include everything you need to.

This is just a sampling of the tools Google has made available. To view them all, plus tons of great content about working, managing, hiring, and innovating in today’s business environment, check out Google’s reWork blog.


We can help you plan an inventory clearance sale

Have you ever looked around your store and wondered, “Where did all this inventory come from?!?”

It’s OK. Most business owners do. (It can really sneak up on you, can’t it?)

Maybe you bought too much of something that sold well at first, but then the leftovers were moved to the back when you needed the display space for something else. Maybe the items you bought never really sold well at all. Or, maybe, you just had to make room for the next year’s models.

Either way, extra inventory sure is easy to accumulate. Getting rid of it? Well, that’s another story. But there is a solution – an inventory clearance sale can be a great way to reduce the stock on your shelves and liquidate your inventory before the end of the year.

Stop looking at the calendar – there’s plenty of time! (With our expert help, of course.)

The Get Smart Group can help you put together a one-time inventory clearance sale show that will maximize your promotion budget and drive traffic to your event so you can capture leads, boost sales, and make plenty of room for next year’s inventory.

We work with our customers to build their sales from the ground up, helping them decide on strategy and promotions. Then our team really gets to work, building custom web domains, Google display and search ads, and a targeted Facebook advertising campaign designed to reach exactly the right audience.

Custom, mobile-friendly landing pages? Yep.

Targeted social cover images? Yep.

Personalized phone number, just for your show? Yep.

Why do we do all this? To build interest and drive foot traffic to your event, so you can have a successful sale and Move. That. Inventory.

Intrigued? Contact us today.


It’s show season!

Certain things happen this time of year. Temperatures begin to drop. Leaves fall from the trees. (Well, in most areas of the country.) Smoke rises from chimneys and the scent of woodsmoke is in the air. Our thoughts turn to the holidays (even though most of us don’t want to admit it), and winter coats come out of hibernation.

Yep. It’s show season.

showtime live

Sure, for the rest of the country it’s time to think about pumpkin pie, raking leaves and cozy evenings by the fire. But for us, it’s time to help our clients drive traffic to every show they’ll attend this season, and to “wow” all those potential customers when they get there.

Lucky for us, we’ve got this in the bag.

Using proven techniques in information gathering, asset development and online strategy, The Get Smart Group focuses our talent, expertise and resources on what your business needs to achieve show success.

We work closely with you from the start to generate ideas for your show and develop all the creative. We make sure you sign off on everything before we take the campaign live, from targeted online ads to custom website landing pages and a custom phone number.

Once we’re up and running, we’ll help you track call leads, follow-up leads automatically using our Infusionsoft CRM or an email system, and create a custom form so you can capture leads on a tablet computer at your event.

Smooth. Easy. Slick. And no lost leads.

When the show is over, we’ll meet with you to review the results of the campaign. What worked? What could work better? Let’s talk about it, and learn from all of it to make the next campaign even better.

Then, when the trees have that first blush of green, when tulips and paperwhites are just beginning to poke through the fallen leaves still scattered on the forest floor, when the winter coats return to hibernation and the rain boots make their annual appearance, you’ll know what time it is.

That’s right. It’s pool-digging, spa-installing season. And thanks to that successful show, it’s gonna be a busy one!


Save the game with Get Smart Reputation

Let’s face facts. Online reviews play a huge role in the way consumers make their buying decisions. Some research indicates as many as 90% (!) of consumers say positive reviews influence their purchasing choices. Plus, the user-generated content of positive reviews can really help your SEO.

You know what that means. It’s time to get off the sidelines and into the game.

Have you ever checked your online reviews? Go on. Don’t be afraid to look. Filter the view through your fingers if you have to. We’ll wait.

Take your time. Don’t mind us …

So. How was it?

If you’re lucky, they weren’t too bad but maybe offer room for improvement. But if you’re like most small business owners, your reviews are either non-existent or shockingly poor. It hurts, doesn’t it?

Walk it off. It’s time to move the ball down the field.

On your own, there are some things you can do to begin improving your online reviews today:

  • Consistently providing amazing service and an amazing product is one thing, sure.
  • If you get reviews – both negative and positive, you should respond honestly and openly. If the review is positive, make that enthusiastically!
  • Encourage your happy customers to leave reviews for your business.
  • If you can make it easy for them with an in-store kiosk, even better.

These things are all a great start, and will help. But if you really want to make a difference, there’s still plenty of time left in the half to save the game. Take the field with Get Smart Reputation and get immediate insights into your online reviews, learn how to increase the testimonials you receive, and be alerted to potential negative feedback so you can stop it before it ever hits the internet.

It’s not a Hail Mary pass. It’s how champions play the game.


Train your team for more wins, err, sales

It may be fall, but as a business owner you should be thinking like it’s spring training. Pulling your team together and developing a strategy that will carry you through every game of the season. Camps. Drills. Putting in work. Whatever it takes to make sure every lead is captured and handled the right way, so you can rack up sales on the scoreboard.

But the question becomes, how do you get there?

Well, coach, the answer is – you need a training strategy for your employees. They’ll never be able to achieve the goals you set for them, if you don’t take the time to show them how you want them to get there. What team could?

Good news is, we can help.  

You just need the right gear at your disposal. Tools like Infusionsoft, our customizable sales and marketing software that can help your team capture, track, convert and follow-up on every lead, every time. They’ll even receive notification when leads take certain actions, and because it’s cloud-based, team members can log-in from any device, anywhere.

Plus, you can keep an eye on your players’ stats, all season long. Who’s hitting? Who’s not? Who’s your best utility player? Infusionsoft lays it all out with slick reporting tools that show you not just team performance, but also the effectiveness of your marketing campaigns so you can make adjustments. It also integrates with your merchant account to help you manage your online store purchases and email campaigns. That’s slick!

You know this isn’t some exhibition game. This is the real thing, where every pitch counts and when your team is at bat, you need to hit as many balls out of the park as you can. With Infusionsoft, and our in-person and virtual training courses we’ll help you and your team get to the top of the league!


Get Smart With Reputation Management

When you’re looking to purchase a new product or service yourself, what is one of the first things you do? You research it. And what holds the most bearing in your decision?

Chances are, it’s the reviews left by other customers. Too many negative reviews, and you start looking for something better.

Online-Reputation-Management-MarketAs a culture, we value the opinions of others. In fact, 82% of consumers visit a review site when they intend to buy a product (Nielsen) and 90% of consumers say a positive review influences their purchase decision (Marketing Land).

Statistics

The statistics on the negative end are also intimidating (Moz):

  • Up to 22% of customers will do business elsewhere if they find one negative review article in a search engine
  • Increase those negative review results to three and you may lose up to 59% of potential customers
  • With four or more negative review results, up to 70% of consumers will purchase from someone else

All it takes is four customers unhappy with the product or service you provided and the motivation to plaster their grievance all over the internet, and your business can take a substantial hit.

That’s why reputation management is an essential part of any successful business — you have to stay ahead of it. It’s not just about responding to negative reviews to defend your company (in fact, that’s not a great idea, but that’s a blog post for another day). It’s just as important to be gleaning positive reviews — as many as possible — from your current, happy customers.

We have a proven method of helping you to manage your reputation online, including an automated text system to encourage reviews from your customers promptly and linking your account to all the social media platforms your business utilizes.

Request a free 30-minute marketing consultation with us to find out more about how our reputation management service can help you generate more positive reviews and, in turn, more customers.


Utilize the Slow Season

It’s no secret that May to September is the busiest time of year for hot tub dealers and pool builders. So, as your busy season comes to a close, you may be looking ahead to the next few months and wondering what to do with all this available time (other than taking a vacation to recover from the last few months).

Success Ideas Teamwork Plans Signpost Shows Business Plans And OrganizationYour slow season is a great time to focus on the behind the scenes aspects of your business. After all, there is always something to do and those busy months of installs and packed showrooms often mean you get behind on other things that need your attention.

Get Caught Up

Use this time to catch up on everything that falls through the cracks when you and your staff are on the clock all summer long. Consider adding the following tasks to your to-do list for the winter:

  • Update your client lists with new clients and updated previous client info
  • Take stock of your inventory and determine what you need to prepare for next year’s busy season
  • Reorganize (and deep clean) your showroom to give it a fresh look
  • Examine your service routes to make sure you’re using time and money wisely

Hit Up Trade Shows

Most of the trade shows for your industry are during the slower months for good reason. You should attend at least one. This will give you a great opportunity to meet with your vendors one-on-one (be sure to schedule those meet-ups in advance), take advantage of educational opportunities, and browse the trade show floor for new, top-notch products you can start offering to your own customers.

Beef-Up Your Marketing

The slow season is a great time to really examine your marketing efforts and work toward growing your business. Have you started an email marketing campaign to keep potential customers that visit your website engaged (don’t worry, we can help you!)? What about planning your content calendar for your blog and social media several months in advance (we can help there too!)?

Revisit your marketing budget and see how you can utilize it better.  Now is the time to plan these things so that they’re already in place during the busy season and you don’t have to think about it then.

While we highly recommend taking a vacation when things slow down, once you’ve hit that reset button, dive into all the behind-the-scenes aspects of your business to keep things running smoothly all year long.


Delegating for success

As a business owner, you’re a jack of all trades. And we’re sure there are days when you feel like a master of none.

After all, there’s an awful lot you have to do every day. From the moment the alarm goes off in the morning until your head hits the pillow at night, you’re running. Going. Doing.

But it doesn’t have to be that way.delegate_authority_king_621555

You can ease your burden and focus on the things that truly need your attention by delegating supporting business tasks to trusted employees and skilled business partners. It’s just a matter of choosing the right staff or partner for the right job.

Wondering which tasks might be ripe for moving off your plate? Read on …

Book Keeping

Still keeping your own books? If you’re great at it, that’s fine. But if it’s burden – and if you aren’t particularly good at it – consider outsourcing. Just be sure to schedule regular check-ins so you know what’s going on.

IT Support

Computers. Ugh, right? Well, for most of us, anyway. If someone on your team is adept with updating and maintaining software, let them have this responsibility. Or, hire it out. These days, given internet security concerns and other issues, it’s vitally important to stay on top of this.

Customer Service

As the business owner there will be times when you need to step in. But there’s no reason you need to handle all customer concerns. Empower an employee who has good, natural “people skills” to take of the day-to-day stuff.

Marketing

Unless you’re running a marketing business, it’s pretty safe to say marketing isn’t your core skill.

So why are you trying to market your business?

Turn to an experienced partner you can trust. The Get Smart Group offers professional marketing guidance, analysis and support. With our relationship-based marketing approach, we focus on creating quality marketing content and collateral to help you build long-term relationships with your customers.

Let us focus on your graphic design, social media, website, campaigns and more, so you can focus on the reason you started your business in the first place.

Ready? Contact us today.