Feedback Management

Respond to Every Customer’s Feedback

Protect Your Reputation

Why is online reputation management so crucial?

One of the many elements of our services packages is Online Reputation Management. We live in an age in which your online reputation literally makes or breaks your business. For example, don’t you check the product’s star rating before clicking Buy Now on Amazon? Haven’t you peeked at Google Reviews before choosing a hotel for vacation or hiring a roofer?

Customers buy or don’t buy based on your online feedback -- Without even contacting you.

Online consumers have instant access to dozens of online feedback platforms. From the Better Business Bureau to Yelp, your business needs to shine online. This requires a comprehensive program of monitoring incoming feedback, encouraging positive feedback from your customers, and addressing any problematic feedback promptly, thoroughly and thoughtfully for a positive outcome. The proper handling of negative feedback can save a potentially lost customer, and also protects your business from losing potential new customers due to a single, unfortunate bad feedback.

Managing Online Feedback in one place, using one convenient system

We use an incredible tool called Birdeye that gives you a central dashboard to view, analyze, and respond to feedback across multiple platforms. Whether people are giving your business feedback on Google, Facebook, Yelp, Yellow Pages, Trustpilot or any of several hundred platforms, you’ll know about it. And, Birdeye will automatically send feedback requests to your customers or you can manually trigger a feedback request. Between the tool itself and our implementation, your business will be at the forefront of current feedback strategy.