For businesses, do-it-yourself online reputation management is like herding cats. No matter what you try to do, your reputation seems to be running in ten thousand different directions. A yellow one runs left and just when you grab it, a calico one darts between your legs. Turn around to chase it, and the rest of the group takes off.
Before you know it, you’re all tied up in knots, and your online reputation is a mess. To add to the frustration, your competitors don’t seem to be facing the same problem. When you look them up online, all their reputation “cats” seem to be marching in a nice, orderly row.
So. What gives?
Well, it sounds like your competition has discovered the important trick of working with a pro. Someone who understands the ins-and-outs of getting those cats to march in a line, and has the tools to do it. Luckily, now you can, too!
At The Get Smart Group, we can help you deploy our proven system to manage your online reputation, and boost your SEO in the process. Sounds like a pretty good deal, right?
Customer reviews – the drivers of your online reputation – weigh heavily on consumer buying decisions. In fact, just one negative review can make up to 22 percent of potential buyers reconsider buying from YOU. Increase that to three negative reviews, and you’ve lost about 59 percent of your potential customers. Pile on more bad reviews and your pool of potential customers continues to shrink.
Once those bad reviews exist, there isn’t a lot you can do about them. It’s unlikely they’ll go away. If you can, you should reach out publicly (and professionally!) to the customer who left it and try to resolve the issue. But the absolute best course of action is to provide excellent customer service and get those customers to leave positive reviews. That’s what our system helps you do. Ask for reviews. Manage potentially negative reviews with service recovery. And put your business at the top of the reputation management mountain.
Yes, it’s a tall mountain. But The Get Smart Group can help you get to the top – with all of your cats.
